EnglishGeneral FAQ
Frequently Asked Questions
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We specialize in wholesale coffee to restaurants, cafe's, hotels, specialty retailers & consumers throughout the United States.
Yes, you may order directly from our website at the same low wholesale prices our commercial accounts pay. For additional information on ordering and shipping via our website: Click Here
Yes, quantity and or wholesale discounts are available for our 8 oz flavored coffees as well as our 1 lb Gourmet & Flavored Coffees, more information can be found: Click Here
You must have a valid NC Certificate of Exemption form number E-595E filled out and returned to us. You can download the form: Click Here
Yes, free shipping is available within the Contiguous United States (lower 48 states only) on coffee orders $99 or more. A coupon code is needed: Click Here
We typically roast & ship all orders within 1 business day. However this is not guaranteed, and at times we may require an additional 1-3 days to fulfill an order.
Yes, our espresso, all our flavored coffee and many gourmet coffees are available in decaffeinated. Below each coffee look for the "Type" option if available you will be able to change it from regular to decaffeinated.
Yes, all our coffee's can be ordered in ground or whole bean. Next to the coffee it will be listed as an option which you can select.
If you select to have your coffee ground, we use a universal grind on all our Gourmet & Flavored coffees except for our Espresso which is a finer espresso grind. We always recommend ordering whole beans if you can. By ordering your coffee in whole bean form you help extend its shelf life by grinding only what you need when you need it. You also can fine tune the coffee grind to your liking and or your coffee brewer.
Yes, we offer Quick Order pages for the following categories:
Yes! Sign in and open Quick Reorder from My Account or the Quick Order menu. It lists your past orders with the products in each one; just check the items you want again and add them all to your cart in one click. It is the fastest way to restock your favorites.
No, I'm sorry we do not. This would be another expense that would raise our prices and we strive to keep them as low as possible.
Yes, we make them to order! We offer:
- Will work in all Keurig® 1.0 - 2.0 and K-Cup® compatible
- San Marco Coffee, Inc. has no affiliation with Keurig® or K-Cup® Keurig® and K-Cup® are registered trademarks of Keurig Green Mountain, Inc.
It is high on our wish list to be able to label them individually like we do our bagged coffees. Unfortunately, there is no printer on the market that can print on the labels directly in the way we manufacture them. Our single serve Fresh Cups are made-to-order but we are working hard to overcome this challenge and hope to have a system in place to be able to label them individually soon!
Yes! Simply create an account using the same email address you used when placing your guest orders. Then sign in and go to My Account: if we find past guest orders under your email, a Missing an order? Claim guest orders notice will appear on your order history. Click it, and we will send a verification email to your address. Open that email and click the confirmation link within one hour, and your guest orders are linked to your new account automatically. (Link expired? Just click the claim button again for a fresh one.)
An account allows you to:
- Checkout faster
- Save addresses
- Save payment option
- One click reorder option
- Review previous orders
- Save products to your Wish List
- Sign in without a password using a passkey or a texted code
Yes. If you ended up with more than one account over the years, or have past orders under a different email address than your current account, contact us and let us know which account you want to keep. After verifying that the accounts are yours, we will move your order history into the account of your choice so everything is in one place. Only the orders move: your addresses, wish list, and other details stay with each account, and nothing is deleted. (Past guest orders under your current email address do not need our help; see the guest orders question above to claim those yourself.)
Simply sign in to My Account and you will be able to make these changes.
Sign in to My Account and open Email Notifications. From there you can turn our newsletter on or off and choose which notification categories you would like, such as order status updates, review follow-ups, and cart reminders. Order confirmations for purchases you make are always delivered regardless of your choices.
One-Tap Login lets you sign in with a code we text to your phone instead of typing your password. To set it up, sign in to My Account, open One-Tap Login, and verify your mobile number. From then on, just enter your email on the Sign in page and tap Text Me a Code. Enter the code from the text and you are in. Standard message rates from your carrier may apply. One-Tap Login is available for US and Canadian mobile numbers; shopping from elsewhere? Passkeys and your password work everywhere. If a code does not arrive within a minute, check that your number is entered correctly on the One-Tap Login page and try again, or simply sign in with your password or passkey instead.
A passkey lets you sign in with your fingerprint, your face, or your device PIN instead of a password. It is the same technology used by major banks and tech companies, and it is safer than a password: a passkey only works on our real website, so it cannot be phished, and there is nothing for you to remember or type.
To add one, sign in to My Account, open Passkeys, and tap Add a Passkey. Your device will ask for Face ID, a fingerprint, or your PIN, and that is it. The next time you sign in, tap the email box on the Sign in page and your passkey appears right in the suggestion bar.
If you use iCloud or a Google account, your passkey automatically works on your other devices too. Your password still works as always; a passkey is simply a faster, safer option, and you can add one from each device you shop on.
No problem, your account is still safe. A passkey cannot be used without your fingerprint, face, or PIN, so whoever has the device cannot sign in with it. Simply sign in another way (your password, a texted code, or a passkey on another device), go to Passkeys in My Account, remove the old passkey, and add a new one from your new device. If you cannot sign in at all, contact us and we will remove the lost passkey for you.
Yes! Sign in to your account and use the Wish List option on any product page to save coffees and products you want to remember. You can view and manage your saved items any time from My Account, and move them to your cart whenever you are ready to order. It is a handy way to keep track of flavors you want to try next.
Online orders can be made by the following payment methods:
Online International orders can be made by the following payment methods:
PayPal has recently made changes to their cancellation policy and will no longer return transaction fees for any refunds. If an order is canceled the transaction fee that PayPal does not return to us will be deducted from your refund.
This can happen if your credit card issuer approved the transaction, but our payment processor declined the transaction (usually due to a CVS and or address verification mismatch). Since the card was declined, the transaction will not be completed and the pending charge will disappear from your bank statement automatically usually within a few business days.
Sign in to My Account and open the saved card section to update or remove your card on file. Your full card number is never stored on our website; saved cards are kept securely with our payment processor, and our site only holds a reference to them.
Online orders have an option to be shipped by the following carriers:
UPS, & United States Postal Service!
Yes! However please make sure you select United States Postal Service as your shipping carrier because UPS does not ship to these addresses. If your order is being shipped to a PO Box, APO or FPO address and UPS is selected it may be delayed, canceled and or subject to additional shipping charges.
Contact Us us immediately if you require assistance in regards to an order placed. If the order is still in processing stage we are usually able to assist.
** Please note once an order goes into packaging we are not able to modify and or cancel it. We are also not able to add additional items to an order if it results in the order total being increased from the original processed amount regardless of order status.
To contact us please: Click Here
You can track an online order on the order tracking page: Click Here
Or sign in to My Account and click the button next to the order.
Yes, our coffee is exported to many countries! Orders 50 lbs or less can be ordered directly from our website, for larger orders please: Contact Us
No account needed! Use our Order Lookup page: enter the 8 digit order number from your confirmation email along with the email address you used when placing the order, and you can view your order and its status. And if you would like all of your guest orders in one place, you can create an account with that same email address at any time and claim them; see the guest orders question above.
Every country is different and has their own set of Customs rules, regulations, and restrictions. All Customs-related charges associated with an order is the consignee's responsibility. We strongly recommend that you check your country's Customs requirements and or any restrictions applicable to your order before placing it with us. We are not responsible for:
- If you fail to obtain accurate, and or specific Customs information in advance of placing an order.
- If the goods ordered are prohibited or restricted within your country, whether or not we warned you about Customs issues with respect to your order.
- If Customs seizes your order.
- If Customs imposes tariffs, surcharges, fees, fines, and or any other penalties against your order.
We do and a link to our return policy can be found at: Click Here
Yes. Our website includes an accessibility interface, located in the bottom left corner of every page, that allows individuals with specific disabilities to personalize the website to suit their preferences, such as adjusting text, contrast, and navigation. We are committed to making our website as accessible as possible and continue to improve our features to meet the needs of all our users. For more information, see our Accessibility page.
You are in control of the optional cookies on our site. See our Cookie Policy page to review what each category does and to change your choices at any time. Essential cookies that make the store work (like your shopping cart) are always on; everything else is up to you.
No, we do not offer gift certificates at this time.
Yes, this is one of our ways to give back and help support our troops. If you have an order shipped directly to a APO/FPO address a 5% discount will be given automatically at checkout!
San Marco Coffee currently produces 290+ flavors of coffee.
An Auto Order is your coffee on your schedule. Pick any coffees and a delivery frequency, and we roast, pack, and ship automatically so you never run out. Learn more on our Auto Orders page, or start one from any cart.
Always. Before every order we email the exact total, with items at current catalog prices, shipping, and tax, plus an edit-or-skip-by date. If your total ever rises, we notify you and move the charge date out, so you are never charged more than the amount we communicated.
Yes. Each upcoming order follows the same lifecycle as any order on our site. While it is Open (until the edit-by date in your reminder) any change, skip, or pause applies to it. Once it is In queue that order is fixed and your changes apply to the next one, and you can still cancel, just as you can cancel any order before Production. Once it is Processing it is underway, and once it is Ordered our regular order policies apply. Your Auto Order itself can be canceled at any time with no fees, which stops future orders. Nothing else on your account changes.
You choose when you set it up. Either we hold the whole order and email you, and nothing ships or charges until you decide, or we ship what's available, skip the missing item, only charge for what shipped, and email you what changed.
Simple and flat. Auto Orders over the free-shipping threshold ship free. Under it, shipping is one flat rate. The reminder email always includes shipping and tax in the exact total, so there are never surprises.
Yes. Your card details are stored with our payment processor (Authorize.net), not on our servers. You can switch the card on any Auto Order from Payment Options, and we email you before a stored card expires so deliveries are never interrupted.
