Frequently Asked Questions

General FAQ
 
 

What type of accounts do you service?
We specialize in wholesale coffee to restaurants, cafe's, hotels, specialty retailers & consumers throughout the United States.
Do you sell directly to consumers?
Yes, you may order directly from our website at the same low wholesale prices our commercial accounts pay. For additional information on ordering and shipping via our website: Click Here
Can I place an order over the phone or by fax?
I'm sorry we do not accept orders over the phone and or by fax, all orders have to be placed via our website.
Do you offer wholesale discounting?
Yes, wholesale discounts are available for our 8 oz flavored coffees as well as our 1 lb Gourmet & Flavored Coffees and our 5 lb Flavored Coffees, more information can be found: Click Here
I'm a wholesaler in North Carolina, how do I apply for Food Tax Exemption?
You must have a valid NC Certificate of Exemption form number E-595E filled out and returned to us. You can download the form: Click Here
Do you offer Free Shipping?
Yes, free shipping is available within the Contiguous United States (lower 48 states only) on coffee orders $89 or more. A coupon code is needed: Click Here
How long does it take for you to roast and ship my order?
We typically roast & ship all orders within 1 business day. However this is not guaranteed, and at times we may require an additional 1-2 days to fulfill an order.
Do you sell decaffeinated coffee?
Yes, our espresso, all our flavored coffee and many gourmet coffees are available in decaffeinated. Below each coffee look for the "Type" option if available you will be able to change it from regular to decaffeinated.
Can you grind my coffee for me?
Yes, all our coffee's can be ordered in ground or whole bean. Next to the coffee it will be listed as an option which you can select.
What type of ground coffee do you offer?
If you select to have your coffee ground, we use a universal grind on all our Gourmet & Flavored coffees except for our Espresso which is a finer espresso grind. We always recommend ordering whole beans if you can. By ordering your coffee in whole bean form you help extend its shelf life by grinding only what you need when you need it. You also can fine tune the coffee grind to your liking and or your coffee brewer.
Do you have a quick ordering system?
Yes, we we offer Quick Order pages for for the following categories:

Do you offer samples?
No, I'm sorry we do not. This would be another expense that would raise our prices and we strive to keep them as low as possible.
Do you sell single serve coffee cups?
Yes, we fresh roast and make them to order! We offer:
Can I convert my Guest account to a Registered account?
Yes, simply use the "Forgot your Password?" link on the Sign in page. Then once you receive the email with the temporary password, sign in and our system will then convert your guest account to a registered account automatically!

An account allows you to:

  • Checkout faster
  • Save shipping addresses
  • One click reorder from your account
  • Review previous orders
  • Create a favorites list
How would I update my password, email and or address information?
Simply sign in to My Account and you will be able to make these changes.
What forms of payment do you accept for U.S. & Canada orders?
Online orders can be made by the following payment methods: 

What forms of payment do you accept for International orders?
Online International orders can be made by the following payment methods: 

Can I make a purchase using Bitcoins as payment?
Yes! We accept bitcoins as payment for all U.S. and International orders.
My credit card was declined, but I was still charged?
This can happen if your credit card issuer approved the transaction, but our payment processor declined the transaction (usually due to a CVS and or address verification mismatch). Since the card was declined, the transaction will not be completed and the pending charge will disappear from your bank statement automatically usually within a few business days.
What shipping carriers can I choose from?
Online orders have an option to be shipped by the following carriers:

UPS, & United State Postal Service!

Can you ship to a PO Box/APO/FPO
Yes! However please make sure you select United States Postal Service as your shipping carrier because UPS does not ship to these addresses. If your order is being shipped to a PO Box, APO or FPO address and UPS is selected it may be delayed, canceled and or subject to additional shipping charges.
How do I contact San Marco Coffee?
To contact us please: Click Here
How do I track an order that has been placed online?
You can track an online order via the order tracking page: Click Here

or Simply sign in to My Account and click on the button next to the order.

Do you export outside of the United States?
Yes, our coffee is exported to many countries! Orders 50 lbs or less can be ordered directly from our website, for larger orders please: Contact Us
What are the Customs and or Restrictions on exports?
Every country is different and has their own set of Customs rules, regulations, and restrictions. All Customs-related charges associated with an order is the consignee's responsibility. We strongly recommend that you check your country's Customs requirements and or any restrictions applicable to your order before placing it with us. We are not responsible for:
  • If you fail to obtain accurate, and or specific Customs information in advance of placing an order.
  • If the goods ordered are prohibited or restricted within your country, whether or not we warned you about Customs issues with respect to your order.
  • If Customs seizes your order.
  • If Customs imposes tariffs, surcharges, fees, fines, and or any other penalties against your order.
Do you offer a return policy?
We do and a link to our return policy can be found at: Click Here
Do you have a La Spazilae parts catalog?
We do and a link to it can be found at: Click Here
Do you sell gift certificates?
We do seasonally, if available they will be listed under our gift section: Click Here
Are there additional details about Gift Certificates?
Yes, for additional details on Purchasing, Sending, Buying, & Redeeming Gift Certificates: Click Here
Do you offer a military discount?
Yes, this is one of our ways to give back and help support our troops. If you have an order shipped directly to a APO/FPO address a 5% discount will be given automatically at checkout!
How many flavors does San Marco Coffee have?
San Marco Coffee currently produces 290+ flavors of coffee.

 

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