EnglishAuto Orders
Fresh roasted, on your schedule
Pick your coffees, pick your schedule, and we handle the rest. Every order is fresh roasted, packed to order, and delivered before you run out. You get a reminder with the exact total before every order, and you can skip, pause, or cancel any time with no fees.
- Fresh roasted every order
- Your schedule, every week up to every 8 weeks
- Exact-total reminder before we process
- Edit, skip, pause, or cancel any time, no fees
How Auto Orders work
- Fill your cart with any coffees you like, any grind, any size, minimum $25.00 per order, then press Create Auto Order in the cart. That is how your first one starts. After that, the Add to Auto Order button on any coffee adds it in one step.
- Choose your schedule, every week up to every 8 weeks, and your first order date. Orders process on business days so your coffee ships fresh.
- Pick your card and address from your account. Your card stays securely stored with our payment processor.
- Get a reminder first. 5 days before your card is charged we email the exact total with items, shipping, and tax, and the edit-by date. Changes or a skip saved by that date apply to that order.
- We charge, roast, pack, and ship. Your card is charged 2 business days before your ship date so we can roast to order. Each order confirms by email with your order number and your next scheduled date.
Simple, honest shipping
No surprises and no recalculating at the door. Auto Orders ship to the lower 48 states, to street addresses (no PO Boxes).
You stay in control
Everything is managed from My Auto Orders, and each upcoming order follows the same lifecycle as any order on our site, one step earlier:
- Open
- Until the edit-by date in your reminder. Change coffees, quantities, card, address, or date, skip it, or pause. Anything saved by that date applies to this order.
- In queue
- After the edit-by date, waiting for its charge day. That order is fixed at the total in your reminder. Your Auto Order stays fully editable, and changes apply to the next order. You can still cancel, just like canceling an order before Production.
- Processing
- Your card is charged 2 business days before the ship date and the order is created so we can roast to order. It is underway, like an order in Production.
- Ordered
- You have an order number and a confirmation. In your order history it shows as Auto Order - Scheduled until its ship date, then moves to Processing and ships like any order. From here our regular order and return policies apply, exactly as for any order.
If a card is declined and you have a backup card on file, we use it and email you. If an order ever needs something from you, a card update for example, it shows Needs attention and we email you. If we are checking a payment detail on our side it shows We're reviewing it, and there is nothing for you to do.
Your Auto Order itself can be canceled at any time with no fees. Canceling stops future orders. An order that has already been placed is a regular order from then on. If an item is out of stock when your order processes, you choose up front whether we hold everything and email you, or ship what's available and only charge for what shipped.
Auto Order questions
Will I know what I'll be charged?
Always. Before every order we email the exact total, with items at that day's prices, shipping, and tax. You are never charged more than the total in your most recent reminder.
Prices follow the store, both ways. If a coffee goes on sale before your order is charged, you pay the sale price and we simply charge the lower amount. If a price goes up after your reminder went out, we email you the new total first and move the charge date out so you can review it.
Sale prices apply based on the day your order is charged, not the day you set up your Auto Order. If a coffee is on sale when an order is charged, you get the sale price. If the sale has ended by then, the regular price applies. Every reminder shows the price for that order, so there is never a surprise. Your 5% Auto Order discount (5 lb bags excluded) applies on top, every order.
Do I get the sale price on my Auto Order?
Yes. If a coffee on your Auto Order is on sale on the day your order is charged, you pay the sale price plus your Auto Order discount. When the sale ends, the next order goes back to the regular price, and your reminder for that order shows it.
Can I set up an Auto Order for larger quantities?
Auto Orders are for regular household quantities, up to 49 lbs per order. Larger quantities that qualify for our quantity discounts are best placed as a regular order, where those discounts apply. If a size or quantity is not available for an Auto Order, the Create page tells you right away, before anything is scheduled.
Where do Auto Orders ship?
To street addresses in the lower 48 states. PO Boxes, Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, and military addresses are not available for Auto Orders. If a shipping address changes to one we cannot use, we hold the order and email you, and My Auto Orders shows exactly what to fix.
Can I use a coupon on an Auto Order?
Coupons do not apply to Auto Orders. Every Auto Order already includes your 5% Auto Order discount and free shipping on orders of $99.00 or more. For a one-time coupon, place a regular order.
How many Auto Orders can I have?
Up to 5 at a time, each with its own coffees, schedule, card, and address. That covers home and office, or a weekly and a monthly. Canceled Auto Orders do not count, so you can always cancel one to make room for another.
Can I really cancel any time?
Yes. One click and a confirmation, no fees, no lock-ins. Canceling stops future orders and any order still in queue. An order that is already processing ships as a regular order. Nothing else on your account changes.
Is my card safe?
Your card details are stored with our payment processor (Authorize.net), not on our servers. You can switch cards any time from Payment Options, and we email you before a stored card expires.
Can I change my coffees between orders?
Yes. Edit your Auto Order to change coffees, grinds, sizes, quantities, schedule, card, or address. Changes saved by the edit-by date in your reminder apply to that order. After that date the order is locked in and your changes apply to the next one. The reminder email always shows exactly what's coming.
How do I start my first Auto Order?
From your shopping cart. Add the coffees you want to arrive together (minimum $25.00), then press Create Auto Order in the cart and pick your schedule, card, and address. Once you have one, the Add to Auto Order button on any coffee adds it to your Auto Order, every order or just once, without going through the cart.
Can I add a coffee just once, without changing my Auto Order?
Yes. On any coffee, choose Add to Auto Order and pick Just once. It goes on your next order only, shows in that reminder, and your regular order stays exactly as it was. If your next order is already in queue at the total in your reminder, the extra goes on the order after it and we say so when you add it. One-time items are marked "Once" on My Auto Orders.
What is a backup card?
A second saved card we use only if the main card on an Auto Order is declined, so your coffee still ships. Choose it under Payment Options or on My Auto Orders. We email you whenever we use it. If it happens two orders in a row, the backup becomes your main card and the other card is marked "needs attention" until you update it. Nothing is ever charged twice, and we never use the backup for a payment we are still reviewing.
More questions? Our general FAQ covers Auto Orders and everything else, the full Auto Orders terms are in our Terms of Use, or contact us and a human answers.