San Marco Coffee is committed to 100% customer satisfaction. If you are not completely satisfied with a coffee then you can within 15 days of receipt return it to us as long as it meets the below requirements for a refund. San Marco Coffee takes great pride in our coffee and hopes that every order is to your satisfaction.
San Marco Coffee • Return Policy
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15-Day Return Policy On All Coffee Orders
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An order must have an RMA# before being sent back to us. Any package without an RMA# will not be accepted at our warehouse.
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Any coffee returned must be whole beans and in it's original packaging, and contain eighty-five percent of it's original purchase weight.
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We do not accept returns of ground coffee.
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A disposal fee of 35% applies to items that have been opened, tried, and returned due to customer's dislike of the product. We only sell fresh roasted coffee and since the product is no longer usable for resale, the fee covers a small percentage of the company's loss.
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A copy of your receipt is required, make sure your order number and date is clearly marked.
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Unfortunately, the shipping costs for items and cost for returning items, are not covered and will not be refunded.
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San Marco Coffee does not hold any responsibility for lost or damaged returns, we strongly recommend that you purchase insurance on all items being returned.
Please note that the following items are excluded and can not be returned or exchanged:
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Double Pods be 100% certain your machine can use these pods before placing your order.
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ALL the items found under our "Equipment" category section.
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Gift basket, Gift Boxes, & Gift Certificates.
Package returns for non delivery
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A restocking/disposal fee of 35% applies to packages returned to us because an incorrect address was provided, or in the rare instances when all carrier delivery attempts are unsuccessful. The fee is assessed to cover the shipping charges we accrue when a shipping carrier returns your order to San Marco Coffee.
Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.
To request an RMA (Return Merchandise Authorization): Click Here
