San Marco Coffee is committed to 100% customer satisfaction. If you are not completely satisfied with a coffee then you can within 15 days of receipt return it to us as long as it meets the below requirements for a refund. San Marco Coffee takes great pride in our coffee and hopes that every order is to your satisfaction.
San Marco Coffee • Return Policy
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15-Day Return Policy On All U.S. Coffee Orders
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An order must have an RMA# before being sent back to us. Any package without an RMA# will not be accepted at our warehouse and or eligible for a refund.
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Any coffee returned must be whole beans and in it's original packaging, and contain eighty-five percent of it's original purchase weight.
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We do not accept returns of ground coffee.
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A disposal fee of 35% applies to items opened, unopened, tried, and or returned due to customer's dislike of the product. We only sell fresh roasted coffee and since the product is no longer usable for resale, the fee covers a small percentage of the company's loss.
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A copy of your receipt is required, make sure your order number and date is clearly marked.
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Unfortunately, the shipping costs for items and cost for returning items, are not covered and will not be refunded.
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San Marco Coffee does not hold any responsibility for lost or damaged returns, we strongly recommend that you purchase insurance on all items being returned.
Please note that the following items are excluded and can not be returned:
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ALL the items found under our "Equipment" category section.
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Gift baskets, Gift Boxes, & Gift Certificates.
Package returns for non delivery
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A restocking/disposal fee of 35% applies to package contents returned to us because an incorrect address was provided, or in the rare instances when all carrier delivery attempts are unsuccessful or if the package is refused. Shipping charges (including free shipping offers) are non refundable. In a case where a free shipping coupon was used the discount amount will not be refunded.
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Refused Shipments - If you refuse a shipment from San Marco Coffee, Inc., you are responsible for all shipping charges (both to and from you) in addition to any other fees, including any import fees. This amount will be deducted from your merchandise refund once your shipment arrives back to us.
Order Cancellations
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Please be advised that once an order has gone into packaging we are unable to make any modifications to the order including cancellations.
Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.
To request an RMA (Return Merchandise Authorization): Click Here
