San Marco Coffee is committed to 100% customer satisfaction. We take great pride in our coffee and hope that every order meets your expectations. If you are not completely satisfied with a coffee, you can return it within 15 days of receipt, as long as it meets the requirements outlined below.
- 15-Day Return Policy
- An order must have an RMA# (Return Merchandise Authorization) before being sent back to us. Any package without an RMA# will not be accepted at our warehouse or eligible for a refund.
- Any coffee returned must be whole beans, in its original packaging, and contain at least eighty-five percent of its original purchase weight.
- We do not accept returns of ground coffee.
Please note that ALL the items found under the following category sections as well as any Private Labeled coffees are excluded and can not be returned:
- Single-Serve Cups
- Reseller Supplies
To request an RMA#, please visit our RMA page and follow the instructions provided. Include a copy of your receipt with the return, ensuring that your order number and date are clearly marked. Please note that San Marco Coffee does not hold any responsibility for lost or damaged returns. We strongly recommend that you purchase insurance on all items being returned.
Restocking Fees and Shipping Costs
A restocking/disposal fee of 35% applies to items returned, whether opened or unopened. We only sell fresh roasted coffee, and since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Shipping costs for returned items and the cost of returning items are not covered and will not be refunded. The buyer is responsible for all shipping costs incurred for returns, including the actual shipping cost of any free shipping items. Any item(s) returned that were purchased with free shipping will have the actual costs incurred with shipping the order deducted from the refund for the item(s) returned.
Non-Delivery and Refused Shipments
A restocking/disposal fee of 35% and shipping charges apply to package contents returned to us due to an incorrect address, unsuccessful carrier delivery attempts, or package refusal. Shipping charges are non-refundable. The buyer is responsible for all shipping costs incurred for packages returned for non-delivery, including the actual shipping cost of any free shipping items. Any item(s) returned that were purchased with free shipping will have the actual costs incurred with shipping the order deducted from your merchandise refund for the item(s) returned. For refused shipments, you are responsible for all shipping charges, including any import fees, in addition to a 35% restocking/disposal fee.
PayPal has recently made changes to their cancellation policy and will no longer return transaction fees for any refunds. If an order is canceled, and you paid with PayPal the transaction fee that PayPal does not return to us will be deducted from your refund.
Please be advised that we are unable to cancel or make any modifications to an order once it has gone into Production, Packaging, Shipped, or Ready for Pickup order status.
Orders are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package within 3 days when it arrives for any shipping damage. If an item appears to be damaged, please Contact Us immediately. It is best practice to take pictures and do not throw away the shipping box, as it may be required by the carrier when processing a damage claim.
Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse. If you have any questions or concerns about our return policy, please Contact Us.
To request an RMA (Return Merchandise Authorization): Click Here