San Marco Coffee is committed to 100% customer satisfaction. If you are not completely satisfied with a coffee then you can within 15 days of receipt return it to us as long as it meets the below requirements for a refund. San Marco Coffee takes great pride in our coffee and hopes that every order is to your satisfaction.
San Marco Coffee · Return Policy
- 15-Day Return Policy
- An order must have an RMA# before being sent back to us. Any package without an RMA# will not be accepted at our warehouse and or eligible for a refund.
- Any coffee returned must be whole beans and in it's original packaging, and contain eighty-five percent of it's original purchase weight.
- We do not accept returns of ground coffee.
- A restocking/disposal fee of 35% applies to items opened or unopened. We only sell fresh roasted coffee and since the product is no longer usable for resale, the fee covers a small percentage of the company's loss.
- A copy of your receipt is required, make sure your order number and date is clearly marked.
- Unfortunately, the shipping costs for items and cost for returning items, are not covered and will not be refunded. Buyer is responsible for all shipping costs incurred for returns, including actual shipping cost of any free shipping items. Any item(s) returned that were purchased with free shipping will have the actual costs incurred with shipping the order deducted from the refund for the item(s) returned.
- San Marco Coffee does not hold any responsibility for lost or damaged returns, we strongly recommend that you purchase insurance on all items being returned.
Please note that ALL the items found under the following category sections as well as any Private Label coffees are excluded and can not be returned:
- Single-Serve Cups
- Reseller Supplies
Package returns for non delivery
- A restocking/disposal fee of 35% applies to package contents returned to us because an incorrect address was provided, or in the rare instances when all carrier delivery attempts are unsuccessful or if the package is refused. Shipping charges are non refundable. Buyer is responsible for all shipping costs incurred for packages returned for non delivery, including actual shipping cost of any free shipping items. Any item(s) returned that were purchased with free shipping will have the actual costs incurred with shipping the order deducted from your merchandise refund for the item(s) returned
- Refused Shipments - If a shipment is refused you are responsible for all shipping charges both to and from you including actual shipping cost of any free shipping items in addition to any other fees, including any import fees. Any item(s) returned that were purchased with free shipping will have the actual costs incurred with shipping the order deducted from your merchandise refund along with a 35% restocking/disposal fee for the item(s) returned.
- PayPal has recently made changes to their cancellation policy and will no longer return transaction fees for any refunds. If an order is canceled the transaction fee that PayPal does not return to us will be deducted from your refund.
- Please be advised that we are unable to cancel or make any modifications to an order once it has gone into packaging.
- Orders are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package within 3 days when it arrives for any shipping damage. If an item appears to be damaged please Contact Us immediately. It is best practice to take pictures and do not throw away the shipping box as it may be required by the carrier when processing a damage claim.
Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.
To request an RMA (Return Merchandise Authorization): Click Here